Exchange/Return & Refund Policy

Our Commitment

With our goal to deliver premium products, we assure your satisfaction. If, for any reason, your order doesn’t align with your expectations, our return, exchange, and refund policy makes the process simple and stress-free. You can request a return, exchange, or refund. For more details, please take a moment to review the policies mentioned below:

Return / Exchange Policy

To ensure your satisfaction and make the process hassle-free, Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We accept returns for any reason within 30 days of delivery, including if the item is defective, the size or color is incorrect, or if you simply change your mind. Items must be in original condition with tags attached.

To proceed return and exchange process, take a clear picture of the product, attach it to your email along with the receipt. A clear description of the issue must be included in the email. To ensure the processing of your claim, request it within 30 days after receiving the order; keep the item in its original condition; and ensure that the tag is attached to it.

Refund Policy

You may request a refund only if:

• Your received item is wrong in size or color.
• You’ve received a defective or damaged piece.
• You didn’t receive your order at the scheduled time.

How to Process a Refund Request?

Reach out to our Customer Support Department with all the necessary details to ensure a refund.
Once it is approved, it will be processed within 3 business days.

Restocking Fees

There are no restocking fees at The California Jackets.