Exchange/Return & Refund Policy

Our Commitment

With our goal to deliver premium products, we assure your satisfaction. If, for any reason, your order doesn’t align with your expectations, our return, exchange, and refund policy makes the process simple and stress-free. You can request a return, exchange, or refund. For more details, please take a moment to review the policies mentioned below:

Return / Exchange Policy

To ensure your satisfaction and make the process hassle-free, we offer a 30-day window for returns and exchanges. It applies to you only if:

• The item is either defective or wrong in size.
• The color or description doesn’t align with the respective item.
• The item was damaged during delivery.

To proceed return and exchange process, take a clear picture of the product, attach it to your email along with the receipt. A clear description of the issue must be included in the email. To ensure the processing of your claim, request it within 30 days after receiving the order; keep the item in its original condition; and ensure that the tag is attached to it.

Refund Policy

You may request a refund only if:

• Your received item is wrong in size or color.
• You’ve received a defective or damaged piece.
• You didn’t receive your order at the scheduled time.

How to Process a Refund Request?

Reach out to our Customer Support Department with all the necessary details to ensure a refund.
Once it is approved, it will be processed within 3 business days.

Restocking Fees

There are no restocking fees at The California Jackets.