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Faqs

FAQ's

Is The California Jackets a safe platform to shop from?

Absolutely yes, the California Jackets is a secure place for everyone around the world looking to shop online. With the use of advanced technology, your data is saved with us. No third party can access your information without our authorization. Hence, feel free to reach out with the required information and place an order carefreely.

What are your terms and conditions for the purchase?

We provide a separate section of the terms and conditions policy where you can get the detailed process and information that you might need upon returning or exchanging your parcel. Other than this, contact us directly via sales@thecaliforniajackets.com for any urgent query. We will get back to you in 3 to 4 hours.

How do I return my order?

If the product fails to meet your expectations or you simply want a return, you can go for our return and exchange policy. This is specifically designed to keep the customer satisfied with their purchase. We would happily accept the return if the product is sent back within 30 days of buying without any damage to the product. To apply for this option or to know further details, email us at sales@thecaliforniajackets.com

How do you ship the order?

To ship your order to the destination, we avail the reliable services of Worldwide trusted courier services including DHL, FedEx, USPS, and Skynet.

How can I check the status of my order?

Access the tracking ID of your order and track the location. Feel free to keep a check on your parcel’s delivery.

How do I exchange my order?

If you plan to exchange your order for obvious reasons, we will be here to solve your issue. All you have to do is report the problem through email at sales@thecaliforniajackets.com

How long will it take me to get my order?

We ensure the delivery of your order within 5 to 8 business days. But if you placed the order for a customized item, then it would require a little more than usual time.

Can you ship internationally or process international credit cards?

The California Jackets ships globally tour valuable customers. Therefore, we take international orders as well. Also, we acknowledge all international credit cards to make your shopping hassle-free.

Do I have to pay when I apply for the exchange?

We charge no fee upon exchanging your parcel except the shipping cost. So you will have to pay for shipping charges only whatever the amount might be.

What Payment Methods Are Accepted?

We take PayPal transactions and any online transactions that are made through cards.

 

 

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